Return Policy

Our return policy allows customers to request a return within 30 days from the date their order is delivered. To qualify for a return, products must remain in the same condition in which they were originally received. Items should be unused, unworn, undamaged, and returned with all original tags, labels, and packaging intact. Customers are also required to provide valid proof of purchase, such as an order confirmation, receipt, or transaction record, when submitting a return request.

To begin the return process, customers should contact our support team through email at [email protected]. Once the request has been reviewed and approved, return instructions will be provided along with the necessary shipping details. In some cases, a return shipping label may also be issued to assist with the return process. Products sent back without prior authorization or without following the provided instructions may not be accepted or processed. Customers are encouraged to contact support before sending any package to avoid delays or complications with their request.

Upon receiving your order, we strongly recommend carefully inspecting all items as soon as possible. If an item arrives damaged, defective, incomplete, or incorrect, please notify us immediately so that we can investigate the issue and provide an appropriate resolution. Prompt communication helps us address shipping errors, product defects, or other concerns more efficiently. Customers should include relevant details regarding the issue, such as photographs, descriptions of the damage, or order information, when contacting support.

Certain products may not be eligible for return due to hygiene reasons, product type, customization, clearance status, or other restrictions. If you are unsure whether a specific item qualifies for return or exchange, please contact customer service before submitting a request. Our support team will be happy to review your situation and clarify any applicable conditions or limitations related to your order.

If you would like to exchange an item for a different size, color, or product variation, the fastest and most effective solution is generally to return the original item and place a new order separately once the return has been approved. This helps ensure product availability and speeds up the replacement process. Exchanges may depend on current inventory levels and cannot always be guaranteed for limited-stock items.

For customers located within the European Union, additional consumer protections may apply. If your order is shipped to an EU member country, you may have the legal right to cancel or return your order within 14 days of delivery without providing a specific reason. To qualify under this cooling-off period, returned products must still meet the standard return conditions, including being unused, unworn, and returned in their original packaging with tags attached. Proof of purchase will also be required for verification purposes.

After a returned item has been delivered and inspected by our team, customers will be informed regarding the status of the refund request. If the return is approved, the refund will be issued to the original payment method used during checkout. Refund processing times may vary depending on the payment provider, bank, or credit card company involved. In most cases, approved refunds are processed within approximately 10 business days after inspection and confirmation of the returned item.

Please note that financial institutions may require additional time to finalize and post the refund transaction to your account after it has been issued on our end. If more than 15 business days have passed since your return was approved and you still have not received your refund, please contact our support team at [email protected] for further assistance. We are committed to providing a smooth and transparent return experience and will do our best to resolve any concerns related to returns, exchanges, or refunds as quickly as possible.